Privacy policy

PRIVACY POLICY

Last updated: August 5, 2026

1. Data Controller

This website is operated by FERKON s.r.o., trading under the brand name FERULA Collection.

Company Details

FERKON s.r.o.

Závodná 264/13

027 43 Nižná

Slovakia

Company Registration Number: 47364688

VAT Number: SK2023829753

Email: info@ferulacollection.com

Website: www.ferulacollection.com

For the purposes of applicable data protection laws, FERKON s.r.o. is the data controller responsible for the processing of your personal data.

2. Introduction

At FERULA Collection, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us.

By using this website, you agree to the practices described in this Privacy Policy.

3. Personal Data We Collect

Depending on how you interact with our website, we may collect:

Identity Information

First name
Last name

Contact Information

Email address
Phone number
Billing address
Shipping address

Payment Information

Payments are processed securely through our payment providers.

We do not store your full payment card details.

Order Information

Purchased products
Order history
Returns
Refunds

Technical Information

IP address
Browser
Device information
Cookies
Usage data

4. How We Use Your Data

We use your information to:

process your orders;
deliver products;
provide customer support;
communicate regarding your orders;
prevent fraud;
improve our website and services;
comply with legal obligations.

With your consent, we may also send marketing emails regarding new collections and special offers.

5. Legal Basis for Processing

Where required by GDPR, we process your personal data based on:

performance of a contract;
legal obligations;
legitimate interests;
your consent.

6. Payment Providers

Payments are securely processed by trusted payment providers including:

Comgate a.s.
PayPal

These providers process payment information according to their own privacy policies.

FERKON s.r.o. does not have access to your full payment card information.

7. Shopify

Our online store is powered by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and process orders.

Shopify may process certain personal data in accordance with its own Privacy Policy.

More information:

https://www.shopify.com/legal/privacy

8. Shipping Providers

To deliver your orders, we may share the necessary information with shipping carriers, including:

your name;
delivery address;
phone number;
email address (where required).

Only information necessary for delivery is shared.

9. Marketing

If you subscribe to our newsletter, we may send promotional emails.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

10. Cookies

Our website uses cookies to:

ensure proper website functionality;
improve user experience;
analyse website traffic;
remember your preferences.

Where required by law, we request your consent before placing non-essential cookies.

11. Data Retention

We retain personal information only for as long as necessary to:

fulfil your orders;
comply with legal obligations;
resolve disputes;
enforce our agreements.

12. Your Rights

Under GDPR, you may have the right to:

access your personal data;
correct inaccurate data;
request deletion;
restrict processing;
object to processing;
withdraw consent;
request data portability;
lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at:

info@ferulacollection.com

13. Security

We implement appropriate technical and organisational measures to protect your personal data against:

unauthorised access;
accidental loss;
misuse;
disclosure;
alteration.

Although no internet transmission is completely secure, we continuously work to protect your information.

14. International Transfers

Some of our service providers may process data outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented in accordance with GDPR.

15. Children's Privacy

This website is not intended for children under the age of 16.

We do not knowingly collect personal data from children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the updated effective date.

17. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact: