Terms of service

Terms of Service

Effective Date: 15.8.2026

Welcome to Ferula Collection.

These Terms of Service ("Terms") govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. Company Information

This website is operated by FERKON s.r.o., trading under the brand name FERULA Collection.

Registered Office:

Závodná 264/13
027 43 Nižná
Slovakia

Company Registration Number:
47364688

VAT Number:
SK2023829753

Contact Email:
info@ferulacollection.com


2. Eligibility

By placing an order, you confirm that:

  • you are at least 18 years of age or have permission from a legal guardian;
  • the information you provide is accurate and complete;
  • you are legally capable of entering into binding contracts.

3. Products

Ferula Collection offers carefully selected Italian leather handbags, many of which are individually hand-painted.

Due to the handcrafted nature of our products:

  • every handbag is unique;
  • slight variations in artwork, brush strokes, colour placement and leather texture are natural characteristics of handcrafted products;
  • no two handbags are identical.

These differences are not considered defects.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • discontinue products,
  • limit quantities,
  • refuse or cancel orders where necessary, including in cases of pricing errors, suspected fraud, payment issues or product unavailability.

If a product becomes unavailable after purchase, we will contact you promptly and offer either:

  • a full refund, or
  • an alternative product (if available).

5. Pricing

All prices displayed on our website include VAT where applicable.

Shipping within the European Union is provided free of charge unless otherwise stated.

We reserve the right to update prices at any time without prior notice.

Price changes do not affect orders that have already been confirmed.

6. Orders

Once your order has been placed, you will receive an order confirmation email.

This email confirms that we have received your order but does not necessarily constitute acceptance.

A purchase contract is concluded once your order has been accepted by us. Dispatch of the goods confirms such acceptance.

7. Payments

We accept secure payment methods available during checkout.

Orders will only be processed after successful payment authorisation.

Ferula Collection does not store payment card information.

Payment Methods

We accept the following payment methods:

  • Visa, Mastercard and other payment cards supported by Comgate. Processed securely through Comgate, a.s.
  • PayPal

All card payments are processed via the secure Comgate payment gateway. Payment card details are entered directly into Comgate's secure environment and are not stored or processed by FERKON s.r.o. (FERULA Collection).

8. Personalised Products

Products created according to your personal specifications, including custom artwork, names, quotes or other personalised elements, are made exclusively for you.

For this reason:

  • personalised products cannot be cancelled after production has begun;
  • personalised products are not eligible for return under the EU right of withdrawal unless they are defective.

Minor variations resulting from the hand-painted process are not considered defects.

9. Intellectual Property

All content available on this website, including but not limited to:

  • photographs,
  • product images,
  • artwork,
  • illustrations,
  • logo,
  • graphics,
  • product names,
  • collection names,
  • written content,

is the intellectual property of Ferula Collection or its licensors.

No content may be copied, reproduced, modified, distributed or used without prior written permission.

Any unauthorised commercial use of our intellectual property is strictly prohibited.

10. Product Photography

We make every effort to present our products as accurately as possible.

However:

  • colours may vary slightly depending on screen settings;
  • natural leather may vary in texture and grain;
  • each hand-painted design is unique.

These characteristics do not constitute defects.

11. Warranty

Your statutory consumer rights remain unaffected.

If you receive a defective product, please contact us as soon as possible.

Each warranty claim is assessed individually in accordance with applicable consumer protection legislation.

Customers should notify us of any defect without undue delay after discovering it.

12. Care Instruction

To preserve the appearance of your handbag, we recommend avoiding prolonged exposure to direct sunlight, excessive moisture, abrasive surfaces and harsh chemicals. Hand-painted artwork should be treated with particular care. Damage resulting from improper use, neglect or normal wear and tear is not covered by warranty.

 

13. Limitation of Liability

To the fullest extent permitted by law, Ferula Collection shall not be liable for:

  • indirect losses,
  • consequential damages,
  • delays caused by third-party courier services,
  • events beyond our reasonable control
  • temporary website interruptions,

Nothing in these Terms limits mandatory consumer rights under applicable law.

14. Privacy

Your personal information is processed in accordance with our Privacy Policy.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

15. Governing Law

These Terms are governed by the laws of the Slovak Republic.

Mandatory consumer protection rights applicable in the customer's country of residence within the European Union remain unaffected.

16. Changes to These Terms

We reserve the right to update these Terms from time to time.

The latest version will always be published on this website.

17. Contact

If you have any questions regarding these Terms, please contact us:

FERKON s.r.o.

Závodná 264/13
027 43 Nižná
Slovakia

Email:
info@ferulacollection.com

Website:
www.ferulacollection.com