Pravidlá ochrany súkromia
rivacy Policy
Effective Date: 15.8.2026
At Ferula Collection, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Data Controller
This website is operated by:
FERKON s.r.o.
Závodná 264/13
027 43 Nižná
Slovakia
Company Registration Number: 47364688
VAT Number: SK2023829753
Email:
Website:
2. Personal Information We Collect
Depending on how you use our website, we may collect the following information:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Payment confirmation
- IP address
- Browser and device information
- Website usage data
- Customer account information (if applicable)
We do not store your payment card details.
Payments are securely processed by our authorised payment providers.
3. How We Use Your Information
We use your personal information to:
- process and fulfil your orders;
- deliver purchased products;
- communicate regarding your orders;
- provide customer support;
- process returns and refunds;
- improve our website and services;
- prevent fraud and enhance security;
- comply with legal obligations.
Where you have provided your consent, we may also send marketing communications.
You may unsubscribe at any time.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- performance of a contract;
- compliance with legal obligations;
- legitimate business interests;
- your consent where required by law.
5. Sharing Your Information
We only share your information where necessary.
Your information may be shared with:
- Shopify (our ecommerce platform);
- payment providers;
- shipping and courier companies;
- accounting and tax service providers;
- IT and website service providers;
- legal authorities where required by law.
We never sell your personal information.
6. Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that enables us to sell our products and services.
For more information about how Shopify processes personal information, please visit:
https://www.shopify.com/legal/privacy
7. Cookies
Our website uses cookies and similar technologies to:
- ensure proper website functionality;
- remember customer preferences;
- analyse website traffic;
- improve user experience;
- measure marketing performance.
You may manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
8. Marketing
If you subscribe to our newsletter or consent to marketing communications, we may occasionally send information regarding:
- new collections;
- exclusive offers;
- promotions;
- product launches.
You may unsubscribe at any time using the unsubscribe link included in every email.
9. Data Retention
We retain your personal information only for as long as necessary to:
- fulfil contractual obligations;
- comply with legal requirements;
- resolve disputes;
- enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
If you are located within the European Union or where applicable law grants you these rights, you may request:
- access to your personal data;
- correction of inaccurate information;
- deletion of your personal data;
- restriction of processing;
- objection to processing;
- data portability;
- withdrawal of consent where processing is based on consent.
To exercise your rights, please contact us at:
11. International Data Transfers
Some of our service providers may process information outside your country of residence.
Where personal data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
12. Data Security
We implement appropriate technical and organisational measures designed to protect your personal information against:
- unauthorised access;
- alteration;
- disclosure;
- accidental loss;
- misuse.
Although no internet transmission is completely secure, we continually work to maintain a high level of data protection.
13. Children's Privacy
Our products and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that personal data of a child has been collected, we will promptly delete it.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business operations.
The latest version will always be published on this website.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us:
FERULA s.r.o.
Závodná 264/13
027 43 Nižná
Slovakia
Email:
Website: