Dopravné podmienky
Effective Date: 15.8.2026
At Ferula Collection, we believe that exceptional craftsmanship deserves exceptional delivery. Every handbag is carefully inspected, professionally packaged and prepared to arrive in perfect condition.
1. Shipping Destinations
We currently ship to all countries within the European Union.
If you are located outside the EU and wish to place an order, please contact us before purchasing. We will do our best to assist you.
2. Shipping Costs
We offer complimentary shipping on all orders within the European Union.
No minimum purchase is required.
Any customs duties, import taxes or local charges for shipments outside the European Union are the responsibility of the customer.
3. Order Processing
Every order is carefully inspected before dispatch.
Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, product launches or seasonal promotions, processing times may occasionally be longer.
4. Delivery Time
Estimated delivery time is:
3–10 business days
Delivery times may vary depending on the destination country and courier service.
Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking information to monitor your shipment until delivery.
6. Packaging
Every Ferula Collection handbag is carefully packaged to ensure it arrives safely.
Your order may include:
- protective dust bag (if applicable),
- branded packaging,
- care information,
- thank-you card.
Our packaging is designed to protect your handbag throughout its journey while reflecting the premium nature of our brand.
7. Delivery Delays
While we always strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- adverse weather conditions,
- customs inspections (outside the EU),
- courier service disruptions,
- public holidays,
- peak seasonal demand.
We appreciate your patience and understanding should unexpected delays arise.
8. Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Ferula Collection cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible.
9. Lost or Damaged Shipments
If your parcel appears to be lost or arrives damaged, please contact us immediately.
Email:
Please include:
- your order number,
- photographs of the package (if damaged),
- a brief description of the issue.
We will work closely with the courier to resolve the matter as quickly as possible.
10. Refused Deliveries
If a shipment is refused without prior agreement or returned because the customer failed to accept delivery, any costs incurred for the return shipment may be deducted from the refund, where permitted by applicable law.
11. Sustainability
Whenever possible, we use high-quality packaging that balances product protection with responsible material choices.
Our priority is ensuring that your handbag arrives safely while minimising unnecessary packaging waste.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
FERKON s.r.o.
Závodná 264/13
027 43 Nižná
Slovakia
Email:
info@ferulacollection.com
Website:
www.ferulacollection.com
We aim to respond within 1–2 business days.